A “defect in workmanship” can be defined as any problem that should’ve been caught by our quality control inspection team, but wasn’t. These types of problems might include crooked parts, missing welds, incorrect graphics etc.
Essentially, any step in the manufacturing process we might have forgotten, or did incorrectly is considered a “defect in workmanship.” For instance, a headtube that hasn't been faced, a frame tube that is missing some weld, a cable guide that is welded on backwards, or a frame that has a piece of metal rattling around inside of it, etc. These are all examples of “defects in workmanship.” A break or a bend in a part is not necessarily the result of a “defect in workmanship.” Moreover, a true “defect in workmanship” needs to be detected within the first 30 days of ownership to be valid. In other words, in order to be considered a true “defect in workmanship” the problem must be easily detected upon assembly of the product or during its initial 30-day period of ownership.
In any case, we ask you to call and discuss any possible “defect in workmanship” with our warranty department before proceeding with a warranty claim.